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FAQs

What are Saintly mattresses made of?

Saintly mattresses are comprised of gel-infused memory foam that provides enhanced support along with cradling comfort. Innovative gel waves are strategically infused into the foam for better support where it’s needed. Then, using a patented zone-sculpting technology, the foam is precision cut in key pressure-point areas for enveloping comfort.

Where are Saintly mattresses designed, engineered and manufactured?

Every Saintly mattress is proudly constructed right here in the United States, following very strict quality control guidelines using state-of-the-art production processes and scientifically advanced technologies.

What is the difference in Saintly’s three models?

Saintly mattress models run from firm to soft, without straying too far to each end of the spectrum.  

Saintly Firm is the firmest of our three mattresses at 11” thick. While offering the most support, it is also the most enveloping of the three, contouring to your body throughout the night. 

Saintly Luxury Firm strikes a balanced approach, sitting between firm and soft at 12” thick. The top of the Luxury Firm consists of three inches of gel swirl foam. Supporting it is a thick layer of firm foam specifically designed to enhance the performance of the gel layer. It also sits in the middle on the scale of resilient to enveloping.

Saintly Plush is the softest of our three mattresses, while still providing the resilient support of Saintly Luxury Firm. If you want an instant "Ahhhh" feeling every time you lay down, try sleeping on a Saintly Plush. With soft visco foam strategically infused with reinforcing gel waves, this mattress provides the perfect combination of cushioned comfort and enhanced support.

Why does Saintly offer three models?

We wanted to offer customers a curated selection. We know that when shopping for mattresses in a store, the amount of selection can be overwhelming. Many mattress brands sell the same beds as their competitors, while labeling them differently. The buying process was too opaque. Second, we understand each body is different, and while other companies try to get the “perfect” firmness, our selection ensures that each customer gets a great night’s sleep. We think we can make 100% of our customers happy with one of our three mattresses. 

Do regular fitted sheets work on all Saintly mattresses, especially the 13-inch thick Plush?

Absolutely. All standard-sized fitted and flat sheets will cover our Saintly mattresses just fine.

Does Saintly care about the environment?

Saintly mattresses are made using the world’s most environmentally friendly foam process – Variable Pressure Foaming (VPF). This patented zero-emission process ensures each mattress provides the most scientific blend of comfort and support possible.

What the heck is Variable Pressure Foaming (VPF)?

Pioneered over 20 years ago, Variable Pressure Foaming (VPF) technology is the only one of its kind in the polyurethane foam industry. Our commitment to the environment is not today's market hype!

Saintly’s manufacturer pioneered Variable Pressure Foaming (VPF) technology as the foundation for eco-friendly foams and products. Beyond providing uncompromising product quality and consistency, the patented VPF process is virtually emissions-free. In fact, VPF is the most environmentally friendly process used by foam manufacturers for the manufacture of polyurethane foams worldwide. The closed chamber reduces the need for auxiliary-blowing agents required in traditional foam production, and maximizes our ability to control process emissions.

This combination of superior product performance and reduced air emissions provides us an important technological edge.

I’ve heard airflow and heat management are important for mattresses, what does Saintly think of that?

Body temperature is critical to a good night’s sleep, and airflow is vital in managing your body’s nightly temperature. In addition to being earth-friendly, supportive and comfortable, foam made using VPF is also highly breathable. The mattress’s advanced open-cell structure lets air circulate throughout the mattress, keeping your nights pleasantly temperature-neutral.

Do Saintly mattresses smell funny like some of the mattresses from other bed-in-a-box companies?

Nope, no funky smells here!

Mailing an entire mattress seems complicated, how does it work?

Your mattress poured, cut, compressed and shipped from Saintly’s manufacturing plant. All you have to do is (carefully) cut the wrapping off and *POP* your mattress grows up into an adult mattress before your very eyes!

Does Saintly offer a box spring or foundation?

No we do not, but thankfully Saintly mattresses work with any flat-surface foundation and also work on an adjustable base.

Do you offer a warranty on your Mattresses?

Yes we do, a twelve (12) year warranty. Please see our Warranty page for full details.

What is your refund and money-back policy?

Saintly mattresses come with a 125 night risk-free trial. Every bed comes with a break-in period; not for the mattress but your own body! If you are transitioning from a worn spring mattress, the consistency of foam experience may surprise you. We suggest you allow your body up one to two months to adjust to the heavenly Saintly mattress. If you aren’t completely satisfied, we’ll work with you to have it picked up from your home and give you your money back.

Do you offer exchanges in the event a customer wants to try another mattress you offer?

We do offer a one-time exchange for another mattress we offer. Exchanging your first mattress for another will nullify any future refund, however. Similar to the return, we will get your first mattress out of your house and send you the second mattress, but you will no longer be able to request a refund. This is perfect for customers who like the bed, but need more, or less, cushion and support.

How does Saintly's referral program work?

Create an account, and generate your personalized link on our Refer a friend page. Share the link with your friends, family and social network.

For existing saintly customers: When referrals make a purchase and complete the 125 night risk-free trial, Saintly will send you $75 via PayPal. There is no limit to how much cash you can earn from referral purchases!

For non-saintly customers: When referrals make a purchase and complete the 125 night risk-free trial, Saintly will send a discount code for $75 off your next purchase with us. We will send you a new code to reflect your updated balance for each referred purchase. There's no limit to how much store credit you can accumulate!

Our system will keep track of your referral purchases, but you can always check with us to see the status of a possible referral by emailing us at support@sleepsaintly.com.

What size mattresses does Saintly offer?

Saintly mattresses are available in Twin, Twin XL (Extra Long), Full (Double), Queen, King and California King.

What are the mattress dimensions?

Twin: 38” x 75”, Twin XL (Extra Long): 38” x 80”, Full (Double): 53” x 75”, Queen: 60” x 80”, King: 76” x 80”, and California King: 72” x 84”

What is the height of a Saintly mattress?

Saintly offers 3 different options: 11” (Firm), 12” (Luxury Firm), and 13” (Plush).

How big is the packaged Saintly mattress delivered to my door, and how heavy is it?

Saintly mattress come plastic and cardboard wrapped in a big cylinder, and look a bit like a gigantic Tootsie Roll. Sizes and weights shown in the table below.

MATTRESS

SIZE

DIMS (height x width x length)

WEIGHT (lbs)

Firm 11"

Twin

44 x 16 x 16”

60

Firm 11"

Twin XL

44 x 16 x 16”

67

Firm 11"

Full

44 x 16 x 16”

82

Firm 11"

Queen

44 x 20 x 20”

100

Firm 11"

King

44 x 20 x 20”

125

Firm 11"

Cal King

44 x 20 x 20”

125

MATTRESS

SIZE

DIMS (height x width x length)

WEIGHT (lbs)

Luxury Firm 12"

Twin

44 x 16 x 16”

64

Luxury Firm 12"

Twin XL

44 x 16 x 16”

71

Luxury Firm 12"

Full

44 x 16 x 16”

89

Luxury Firm 12"

Queen

44 x 20 x 20”

107

Luxury Firm 12"

King

44 x 20 x 20”

130

Luxury Firm 12"

Cal King

44 x 20 x 20”

130

MATTRESS

SIZE

DIMS (height x width x length)

WEIGHT (lbs)

Plush 13"

Twin

44 x 16 x 16”

70

Plush 13"

Twin XL

44 x 16 x 16”

75

Plush 13"

Full

44 x 16 x 16”

110

Plush 13"

Queen

44 x 20 x 20”

130

Plush 13"

King

44 x 20 x 20”

150

Plush 13"

Cal King

44 x 20 x 20”

150

 

How long until I have my Saintly mattress after I place my order?

Your Saintly mattress is made on demand and shipped via FedEx in 1-2 days. From there, your mattress will arrive in an additional 3-5 days In total, 4-7 days from your initial order until you’re having the best night of sleep of your life. If you want to purchase a mattress but delay delivery, please reach out to us in advance of your purchase at support@sleepsaintly.com and we can arrange a future window for delivery.

How much does shipping cost me?

Shipping is always free.

Do you ship everywhere in the US?

We ship to every state in the United States. However, we cannot ship to a PO Box.

Do you ship internationally?

For the time being, no, we do not. We hope to change that soon.